Any questions?
We believe choosing your gear should feel as clear as playing it. Here are the answers to the questions we heard the most.
Trommelspannschrauben
Normaler Preis
$6.90 USD
Verkaufspreis
$6.90 USD
Normaler Preis
Stückpreis
pro
Ships from US warehouse
Estimated delivery: 3–7 business days
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WARRANTY POLICY
Beatello Limited Warranty
This warranty protects the original purchaser of Beatello products for one (1) year from the date of purchase. To make a claim, you must provide your original order number and invoice.
If a covered product or component fails due to a manufacturing or material defect, we will send replacement parts free of charge. In the case of a major quality issue, we will replace the entire product. If the product or component is discontinued or out of stock, we will contact you to discuss alternative solutions.
How to Start a Warranty Claim
To start a claim, email our support team at support@beatello.com with your order number, invoice, a short description of the issue, and photos of the defect if possible.
Once your claim is approved, we will ship the replacement part or product to you as quickly as possible. The shipping cost of the replacement is paid by the customer. No return of the defective product is required.
What This Warranty Does Not Cover
This warranty does not cover:
- Products purchased from any source other than the official Beatello online store or an authorized Beatello reseller;
- Any owner other than the original purchaser;
- Damage caused by neglect, moisture, extreme temperatures, mishandling, shipping, or abnormal playing conditions;
- Products altered or modified after leaving our facility;
- Consumable parts, such as drumheads;
- Normal wear and tear.
Limitation of Liability
Beatello is not liable for incidental, consequential, or other damages related to any defect or failure of this product. Our maximum liability is limited to the value of the product covered by the warranty claim.
Warranty Term on Replacement
A replacement does not start a new warranty period. The original warranty remains in effect for the remainder of its term.
Legal Provisions
This warranty gives you specific legal rights that may vary by state, country, or province and is governed by the laws of the jurisdiction where the purchase was made. It is enforceable only to the extent permitted by applicable law. Terms may change without notice, but all products already covered will continue to be honored.
Hey there, dear friend!
Whether you want to share your wonderful experience of using our products, have any ideas about our services, or explore cooperation opportunities, don't hesitate to reach out to us!
Company: Beatello Group Hong Kong Limited
Email Service : support@beatello.com
(Monday - Friday, 09:00 - 18:00)
Phone: +852 5434 5828
Aderss: Unit 18, 8/F, Peter Leung Industrial Building, 103 Wai Yip Street, Kwun Tong,HK SAR (Not return address）
After receiving the email, we will reply within 24 hours(except holidays), if you do not receive our reply within 24 hours, please check your junk mailbox.
Product Detail
Product Detail
Shipping & Delivery
Shipping & Delivery
Built by drummers. Made for every beat.
How long will delivery take?
Do I pay customs duties or import taxes?
Can I cancel my order after placing it?
Could my order arrive in more than one package?
What if my order arrives damaged or defective?
What is Beatello’s return policy?
