Beatello - Batería ACE Metal Power

Every Beatello product is covered for three years from the date of purchase against manufacturing and material defects. We send replacement parts free of charge, and replace the unit outright for major quality issues. Not covered: normal wear and tear, transit damage, post-factory modification, and consumables such as drumheads. Email support@beatello.com with your order number and photos to start a claim. → Read the full warranty

If you simply don't love your purchase, we offer a 30-day return or exchange window from the delivery date.

• Return window: 30 days from delivery to request a return or exchange. Exchanges are subject to availability and must be for an item of equal value.
• Return shipping: For change-of-mind returns, you're responsible for the return shipping cost, and original shipping fees are non-refundable.
• Item condition: The item must be unused and in its original packaging, with all manuals and accessories. Worn, damaged, washed, or altered items can't be accepted. Please include any free gift for a full refund.

How to return:

1. Email support@beatello.com for an RA number and the return address (don't ship to the address on the original package).
2. For non-quality returns, send photos: at least one of the item inside its original packaging, and at least one of the outer packaging with all sides visible.
3. Ship with your preferred carrier (or the prepaid label if provided), then email us once it's on its way.

Refunds: Processed within 3–7 business days after we receive your return and credited to your original payment method. Depending on your bank, it may take an additional 8–15 business days to appear.

Delivery time depends on which warehouse your order ships from.

U.S. Warehouse

• Order processing: 3 business days
• Shipping: 3–5 business days
• Door-to-door: approximately 6–8 business days

China Warehouse

• Order processing: 3–5 business days
• Shipping: 15–25 business days
• Door-to-door: approximately 18–30 business days

A tracking number is provided with every shipment.

Where We Ship — Free Shipping Included We currently ship to the United States, Canada, Australia, the United Kingdom, France, Germany, Spain, and Italy, plus other destinations available to select at checkout. Free shipping applies to these destinations.

Other Regions For any destination not listed above, please contact our customer service team to place your order. We'll confirm availability and provide a shipping quote before you buy.

We want you to love every beat. If you're not fully satisfied, here's how returns work.

Return Window

• You have 30 days from the date of delivery to request a return or exchange.
• Exchanges are subject to availability and must be for an item of equal value.

What We Can't Accept

• Items showing signs of use, damage, dents, scratches, or wear
• Items missing original packaging, manuals, or accessories
• Items marked as final sale

How to Return

1. Email support@beatello.com to request a Return Authorization (RA) number and the return address. Include your order number and the reason for the return.
2. For non-quality returns, send photos: at least one of the item inside its original packaging, and at least one of the outer packaging with all sides visible.
3. Ship the item with your preferred carrier (or the prepaid label if provided), then email us once it's shipped.

Return Shipping Costs

• Manufacturing defects or transit damage reported within 48 hours of delivery: we cover all costs and provide a prepaid label.
• All other returns (including change of mind): you cover the return shipping, and original shipping fees are non-refundable.

Refunds

• Processed within 3–7 business days after we receive your return, credited to your original payment method.
• Depending on your bank, it may take an additional 8–15 business days to appear.

Important Notes

• Always contact us for the return address — don't ship to the address on the original package.
• Items must be unused and in original packaging. Worn, damaged, washed, or altered items can't be accepted.
• If your order included a free gift, include it in the return package or we can't issue a full refund.

Yes — replacement parts and drum heads are available for purchase directly on our website.