Shipping Info – Beatello
Thank you for shopping with Beatello!
To track your order, please contact our support team at support@beatello.com, and we’ll provide you with the tracking number.
Order Processing Time
Order processing time refers to the time between when you place your order and when we hand it over to the delivery service.
- Processing Time: Up to 3 business days.
- Delivery Time:
Shipments from our China warehouse: Delivery within 10-25 business days after processing.
Ships from our US warehouse: Delivery within 3-6 business days after processing. - Orders with multiple items may be shipped separately.
- Our warehouse operates Monday to Friday during standard business hours (excluding holidays).
We do our best to minimize any delays due to weather or public holidays
Shipping Destinations
Our shipping origins are categorized by destination country: United States Warehouse and China Warehouse.
We currently offer shipping to the following locations:
| Destination Country | Shipping Origin | Estimated Delivery Time |
| United States | U.S. Warehouse | 3-6 business days |
| Canada | China Warehouse | 10-15 business days |
| Mexico | China Warehouse | 10-15 business days |
| United Kingdom | China Warehouse | 10-15 business days |
| Ireland | China Warehouse | 10-15 business days |
| Colombia | China Warehouse | 20-25 business days |
| Brazil | China Warehouse | 20-25 business days |
| Argentina | China Warehouse | 10-15 business days |
| Philippines | China Warehouse | 10-15 business days |
| Chile | China Warehouse | 10-18 business days |
| Germany | China Warehouse | 10-18 business days |
| Australia | China Warehouse | 10-16 business days |
| New Zealand | China Warehouse | 10-15 business days |
| France | China Warehouse | 10-20 business days |
| Bulgaria | China Warehouse | 10-15 business days |
| Malaysia | China Warehouse | 10-15 business days |
| Spain | China Warehouse | 20-25 business days |
| Indonesia | China Warehouse | 10-15 business days |
| Japan | China Warehouse | 10-15 business days |
| Netherlands | China Warehouse | 10-15 business days |
| Greece | China Warehouse | 10-15 business days |
| India | China Warehouse | 10-15 business days |
| Poland | China Warehouse | 10-15 business days |
For shipping to other countries, please email us at support@beatello.com to confirm availability and get a shipping quote.
Note:
We do not ship to the following areas:
Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces (Americas, Europe, Pacific).
Thank you for your understanding.
Shipping fee
Your shipping cost is calculated based on the total weight of your order and the fulfillment warehouse (USA or China). This ensures fair and transparent pricing.
China Warehouse Shipping Rates
| Feather Rate | Shipping Cost |
| 0kg–5kg | $19.99 |
| 5kg–10kg | $28.99 |
| 10kg–15kg | $34.99 |
| 15kg–20kg | $39.99 |
| 20kg-30kg | $49.99 |
| 30kg-45kg+ | $59.99 |
USA Warehouse Shipping Rates
| Feather Rate | Shipping Cost |
| 0kg–5kg | $9.90 |
| 5kg–10kg | $13.99 |
| 10kg–25kg | $19.90 |
| 25kg-40kg+ | $29.90 |
Total Delivery Time = Processing Time + Shipping Time (based on your location)
Please Note: If you're purchasing multiple items and the shipping cost seems high, please contact us at support@beatello.com to confirm the shipping fee.
Order Tracking
Once your order ships, we’ll email you a tracking number (usually active within 24 hours).
Please note:
- Tracking updates may take 48–72 hours.
- If you can’t track your package, contact us — we’ll resolve the issue within 48 hours.
Delivery Delays
Shipping times and costs are estimates and may vary based on location and product availability.
We strive for accuracy, but cannot be held responsible for delivery delays caused by external factors.
Note: International shipping may face delays due to customs clearance. Please email support@beatello.com if your order is delayed, and we’ll coordinate with the shipping provider.
Order Cancellations
We accept order cancellations before shipment.
If your order hasn't shipped and payment is complete, contact us promptly for a full refund.
Orders cannot be canceled after they’ve been dispatched.
Beatello reserves the right to cancel any order at our discretion. If canceled, a full refund will be issued.
Tax & Customs
In rare cases, your local government may apply customs duties or taxes. These charges are not from Beatello, and customers are responsible for any applicable fees.
Please contact your local customs office for further details.
Contact Us
- Phone: +1 812-387-9021
- Email: support@beatello.com
- Address: 42-46 Tai Lin Pai Road, H020 3/F, Kwai Chung, HK,China