Please contact support@beatello.com within 24 hours of delivery with your order number and clear photos of the product and its outer packaging.
If the issue is a manufacturing defect, Beatello will arrange the appropriate solution. If the damage was caused during transit, we’ll help you file a claim with the shipping carrier. Carrier claims may take time, and full reimbursement cannot be guaranteed.
For larger products, we recommend adding the logistics insurance offered by Beatello in partnership with Xcotton at checkout. If transit damage occurs, the insurance can provide compensation according to its coverage terms.