RETURN POLICY

We build gear to last, and we want you to love every beat. If you’re not fully satisfied with your purchase, our return process is simple.

Return Window

You have 30 days from the date of delivery to request a return or exchange. Exchanges are subject to availability and must be for an item of equal value.

What We Cannot Accept

We cannot accept returns for:

  • Products showing signs of use, damage, dents, scratches, or wear;
  • Items missing the original packaging, manuals, or accessories;
  • Items marked as final sale.

Return Authorization

All returns must be authorized by Beatello. Please contact us for a Return Authorization (RA) number before shipping anything back. Unauthorized returns may be refused or disposed of after 30 days without further notice.

How to Return

  1. Contact us at support@beatello.com to request an RA number and the return address; if applicable, we will provide a prepaid shipping label. Please include your order number and the reason for the return.
  2. Send photos (non-quality returns only). For returns not caused by a quality issue, please provide:
    • At least one photo of the item inside its original packaging before packing it. (Not required if the item is already packaged or unopened.)
    • At least one photo of the outer packaging with all sides visible. For larger items, clearly show any visible damage; if there is none, simply describe the packaging as intact.
  3. Ship the return. Use your preferred carrier at your own cost, or the prepaid shipping label if provided. Pack the product properly and email us once it has been shipped.

Return Shipping Costs

  • Manufacturing defects or transit damage reported within 48 hours of delivery: Beatello covers all costs. In this case, we will provide a prepaid shipping label.
  • All other returns (change of mind, or defects/transit damage reported more than 48 hours after delivery): the return is handled as a standard 30-day return. The customer is responsible for the return shipping cost, and original shipping fees are non-refundable.
  • Orders over $100: we strongly recommend adding shipping protection to your order at checkout. This insurance-backed coverage is offered in partnership with Xcotton. Beatello is responsible only for manufacturing defects and shipping defects; we are not responsible for packages stolen after delivery, or for lost or untraceable return shipments.

Refunds

Refunds are processed within 3–7 business days after we receive the returned item(s) and are credited to your original payment method. Depending on your bank, the refund may not appear until your next billing cycle and can take an additional 8–15 business days to reach your card account.

Important Notes

  • Always contact support@beatello.com for the return address. Do not ship your return to the address on the original package.
  • Returned items must be unused and in their original packaging. Items that have been worn, damaged, washed, or altered cannot be accepted.
  • If your order included a free gift, please place it in the return package together with the product. Otherwise, we will not be able to issue a full refund.
  • Please double-check your return before shipping. Beatello is not responsible for non-Beatello products sent to us by mistake.