You have 30 days from delivery to request a return or exchange. Exchanges depend on availability and must be for an item of equal value.

Email support@beatello.com for a Return Authorization (RA) number and our return address before shipping anything back. Unauthorized returns may be refused.

Items must be unused and in their original packaging with all manuals and accessories. Used, damaged, altered, or final sale items are not eligible.

Manufacturing defects or transit damage reported within 48 hours of delivery: we cover return shipping and provide a prepaid label. For all other returns you pay return shipping, and original shipping fees are non-refundable.

Refunds go to your original payment method within 3–7 business days of receipt, though your bank may take longer to post it.